Kwiff Privacy Policy

We at Kwiff are committed to protecting your personal data and respecting your privacy whenever you use our services. This Kwiff privacy policy explains how we collect, use, store and protect your information when you visit our website, use the Kwiff app, place a Kwiff bet, or engage with our live casino products. By registering for a Kwiff account and completing Kwiff login, you agree that we may process your data as described below. Our services are owned and operated by Kwiff Limited, a company registered in Malta, operating under a UK Gambling Commission umbrella licence held by Eaton Gate Gaming Limited, and an Irish Revenue licence. We only make our services available to residents of the United Kingdom and Ireland.

Information We Collect

When you complete Kwiff register and set up your account, we collect several categories of personal information necessary to provide our services, verify your identity, and comply with our legal obligations as a licensed gambling operator.

• We collect your name, date of birth, address, email address and phone number when you register
• We gather payment details when you make a Kwiff deposit or request a Kwiff withdrawal, including debit card, Apple Pay, Revolut or Pay By Bank information
• We track your gaming activity across our Kwiff slots, live casino and sports betting products to improve our services and detect suspicious behaviour
• We store technical data such as your IP address, device type and browser information when you access our Kwiff casino app or website
• We may collect identity verification documents, particularly once your casino and slots play reaches €2,000 or its currency equivalent

How We Use Your Data

We use the information we collect to operate our Kwiff casino platform, process transactions, deliver a Kwiff casino bonus or free spins offer, and communicate important account updates. Our use of your data is grounded in legitimate business interests, contractual necessity, and compliance with gambling regulations.

• We process your data to verify your identity and confirm you meet our eligibility requirements
• We use your details to manage your Kwiff casino login, authenticate your sessions, and secure your account against fraud
• We analyse your activity to personalise promotions, including any Kwiff bonus code or Kwiff promo code offers you may be eligible for
• We monitor transactions to detect money laundering, underage access, or other prohibited activity
• We use contact details to send service messages, responsible gambling notifications, and, where you have consented, marketing communications

Legal Basis for Processing

We rely on multiple legal bases under applicable data protection law, including the UK GDPR and Irish data protection legislation, to justify our processing activities. We process data where necessary to perform our contract with you, comply with gambling licence conditions, protect our legitimate interests in preventing fraud, and, where required, based on your explicit consent for marketing purposes.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate our Kwiff casino services effectively.

• We share data with payment processors to facilitate Kwiff deposit and Kwiff withdrawal transactions via Visa Direct, Mastercard Send, Apple Pay and Revolut networks
• We disclose information to identity verification providers to confirm your age and address
• We share data with regulatory bodies, including the UK Gambling Commission and Irish Revenue, as required by our licensing obligations
• We may share information with fraud prevention agencies and law enforcement where legally obligated
• We work with game providers such as NetEnt, Red Tiger, Pragmatic Play, Play'n GO, Evolution and Playtech, who may receive limited gameplay data to deliver our Kwiff slots and Kwiff live casino content

Cookies and Tracking Technologies

We use cookies and similar tracking technologies across our website and Kwiff app to enhance your browsing experience, remember your preferences, and analyse how you use our services. Our cookie practices allow us to recognise returning users, streamline your Kwiff login uk login process, and tailor content including relevant Kwiff bonus offers. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our regulatory obligations. Where your account becomes dormant, a dormant account fee of £/€5 per month may apply after 13 consecutive months of inactivity, and we will notify you after 12 months of inactivity. We generally retain financial and identity records for a minimum period required by anti-money laundering regulations, even after account closure.

Data Security

We implement robust technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our security protocols include encryption, secure servers, and restricted internal access controls. Verification checks are typically completed within 24 hours, and documents submitted for identity confirmation are usually reviewed within 72 hours of receipt. We continuously review our systems to safeguard the integrity of your Kwiff casino account.

Your Rights

Depending on your jurisdiction, you have several rights regarding your personal data. We are committed to honouring these rights promptly and transparently.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You can request that we erase your data, subject to our legal retention obligations
• You have the right to object to or restrict certain types of processing, including direct marketing
• You may withdraw consent at any time where processing is based on consent
• You can request a copy of your data in a portable format

To exercise any of these rights, you can contact our support team through live chat, our help centre, or by emailing help@kwiff.com. We aim to respond to all requests within the timeframes required by applicable law.

International Data Transfers

As part of our global operations, we may transfer your data outside the UK and Ireland, including to service providers processing information on our behalf. Where such transfers occur, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your personal data in accordance with applicable regulations.

Restricted Access and Location Verification

Access to our services is strictly limited to individuals located in the United Kingdom and Ireland. We use location verification technology to confirm your access point, and the use of VPNs or any technology designed to mask your true location is strictly prohibited. We may collect and process geolocation data as part of our compliance and fraud prevention efforts.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from someone under 18, we will take immediate steps to delete that data and close the associated account.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or service offerings. We encourage you to review this page periodically. Continued use of our Kwiff casino services following any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy, how we handle your data, or wish to raise a concern, our customer support team is available 24/7 via live chat, our help centre, or by emailing help@kwiff.com. We are dedicated to ensuring transparency and trust in how we manage your personal information across every Kwiff casino review, transaction, and interaction with our platform.